Support

We usually reply within 48 hours.

Contact us

Please include your device model, iOS version and a description of the issue — screenshots help a lot.

Manage your subscription

Plotrip Pro is billed through the App Store. To manage, change or cancel it, open your App Store subscriptions, or use Profile → Subscription → Manage subscription in the app. To restore a purchase on a new device, use Profile → Subscription → Restore purchases.

Delete your account

In the app: Profile → Account → Delete account. This permanently removes your account and all your trips from our servers. If you can't access the app, email us and we'll process the deletion.

Common questions

My trips don't sync. Make sure you are signed in with the same Apple or Google account on all devices, then pull to refresh the trips list.
The AI planning fails. Check your internet connection and that your Plotrip Pro subscription is active, then try again.
I want a refund. Purchases are handled by Apple: request a refund at reportaproblem.apple.com.